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Assistant Manager – Head of Pricing and Quality Control

Goodbyes is a resale service that extends the lifespan of well-made garments, shoes and accessories.
We are looking for a motivated individual seeking a multifaceted role in a purpose driven and growing business. This is a 5 day a week role, Sunday-Thursday.

What we offer:

  • The opportunity to work for a purpose-driven organisation
  • The opportunity to work within and build a community of like-minded individuals
  • To work in a fashion retail space that promotes a sustainable, environmentally friendly way to shop
  • In-house Brand and Content collaborative opportunities
  • An annual opportunity allowance to put towards learning, skill development or volunteering within an area of your choice.
  • Collaborate on our Social and Environmental Impact Plan to help create and drive Diversity and Inclusion initiatives and enhance our commitment to saving the environment
  • Personal and career growth
  • Work-life balance
  • The chance to be a part of a fun and caring team that support each other


As Assistant Manager you are responsible for representing the Goodbyes values and working closely with the Store Manager to ensure the Goodbyes policies and procedures are being met in your store and across the team. 

Your areas of responsibility will include:


  • Effective overall operation of the store
  • Store Duties: housekeeping, merchandising, shop floor duties, theft prevention
  • Administration: emails, banking, member resolution
  • Open and Close cash reconciliation
  • Reporting
  • Meeting KPIs and increasing overall efficiency of operations across your team
  • Overall store and back-room presentation/upkeep
  • Support to order store supplies and contact service providers as required

Leadership and support

  • Leadership: Delegation, motivation, providing constructive feedback and guidance
  • Demonstrating leadership qualities: initiative, organisation and time management
  • Effective action and accountability
  • Liaising with the Store Manager and upper management as required
  • Participating in bi-monthly management team meetings
  • Assisting with performance management
  • Driving content creation for social channels within your team

Training and development

  • Overseeing the training and development of your team in the pricing role
  • Assisting the Store Manager with training in all other areas
  • Assisting with employee inductions, training and performance reviews

Quality control & pricing

  • Ensure pricing and quality control KPIs are met
  • Efficient use of communication tools for updates and team feedback
  • Quality control through training, journals and on the spot feedback to team
  • Following and implementing best practice of sorting and pricing policies and procedures

Service and experience

  • Communication: Providing clear and concise communication of our service and terms
  • Supporting the Store Manager with member and customer relations and enquiries
  • Customer Service: Fostering, training and providing exceptional customer service
  • Liaising and troubleshooting with the store manager to resolve member enquiries

Employee health, safety and well-being:

  • Fostering a safe, fair, and inclusive work environment
  • Encouraging open communication, honesty and transparency at all times
  • Ensuring staff read, understand and comply with company policies and procedures
  • Conducting performance management to inspire constant growth and development
  • Effective action
  • Maintaining integrity and acting in the best interest of our members
  • Maintaining integrity and acting in the best interest of the company
  • Leading by example

You will work closely with your Store Manager. Feedback will constantly be provided to you regarding team and store performance to ensure business objectives are being met and to assist you in fulfilling your role.

Please apply below, we look forward to hearing from you.