Retail and Operations Manager
Goodbyes is a resale service that extends the lifespan of well-made garments, shoes and accessories.
We are looking for a motivated individual seeking a multifaceted role in a purpose driven and growing business. The role is full time and based in Melbourne.
To apply for the role please email Mon at monique@goodbyes.com.au, include a brief cover letter detailing why your are interested in the role and attach your resume.
We look forward to hearing from you!
Preferred Experience + Selection Criteria:
- Area management/multi-site experience (or relevant)
- A background in analysing KPIs and business reports
- Proven experience in recruitment, onboarding, and rostering employees
- Demonstrated knowledge, experience and understanding of employee training, development and performance management
- A variety of experience in problem solving and conflict resolution
- The ability to plan and multitask a highly variable and complex workload accurately and effeciently
- High level organisational and time management skills
- The ability to manage autonomously, collaboratively and from a distance
- A high standard of personal integrity and commitment to the organisations values, policies and procedures
- Demonstrated competency in general administrative duties and computer literacy
- Well-developed interpersonal, written and verbal communication skills
- Excellent customer service skills
- An understanding of our process and service
- Experience in Operations Management
- Experience in Human Resources
- Experience in Payroll
Role:
As the Retail and Operations Manager, you will work closely with the Directors and Store Managers. Your areas of responsibility will include:
- Optimize and oversee store operations to ensure efficiency
- Ensure compliance across all locations with company’s policies and procedures
- Fortnightly Payroll
- Maintain and increase standards of customer service
- Recruitment, hiring and onboarding as well as managing employee records
- Training, development and high level performance and disciplinary management
- Managing training and development platforms and content
- Creating and revising job descriptions
- Developing and analyzing company payroll budgets
- Employee relations counselling
- Recommending and developing new policies, approaches and procedures
- Ensure quality control standards are met across stores
- Prioritising staff health, safety and well-being.
- Compiling and analyzing reports to increase performance and achieve KPI’s
- Weekly Store Manager correspondence and improvement strategies
- Assist with high level member enquiries, resolutions and communication
- Assist with launching new locations throughout Australia
- Visit, work in and support stores as required
- Operational troubleshooting / problem solving
- Administrative duties