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Retail and Operations Manager

Goodbyes is a resale service that extends the lifespan of well-made garments, shoes and accessories.
We are looking for a motivated individual seeking a multifaceted role in a purpose driven and growing business. The role is full time and based in Melbourne.
To apply for the role please email Mon at, include a brief cover letter detailing why your are interested in the role and attach your resume.
We look forward to hearing from you!

Preferred Experience + Selection Criteria:

  • Area management/multi-site experience (or relevant)
  • A background in analysing KPIs and business reports
  • Proven experience in recruitment, onboarding, and rostering employees
  • Demonstrated knowledge, experience and understanding of employee training, development and performance management
  • A variety of experience in problem solving and conflict resolution
  • The ability to plan and multitask a highly variable and complex workload accurately and effeciently
  • High level organisational and time management skills
  • The ability to manage autonomously, collaboratively and from a distance
  • A high standard of personal integrity and commitment to the organisations values, policies and procedures
  • Demonstrated competency in general administrative duties and computer literacy
  • Well-developed interpersonal, written and verbal communication skills
  • Excellent customer service skills
  • An understanding of our process and service
  • Experience in Operations Management
  • Experience in Human Resources
  • Experience in Payroll

As the Retail and Operations Manager, you will work closely with the Directors and Store Managers. Your areas of responsibility will include:

  • Optimize and oversee store operations to ensure efficiency
  • Ensure compliance across all locations with company’s policies and procedures
  • Fortnightly Payroll
  • Maintain and increase standards of customer service
  • Recruitment, hiring and onboarding as well as managing employee records
  • Training, development and high level performance and disciplinary management
  • Managing training and development platforms and content
  • Creating and revising job descriptions
  • Developing and analyzing company payroll budgets
  • Employee relations counselling
  • Recommending and developing new policies, approaches and procedures
  • Ensure quality control standards are met across stores
  • Prioritising staff health, safety and well-being.
  • Compiling and analyzing reports to increase performance and achieve KPI’s
  • Weekly Store Manager correspondence and improvement strategies
  • Assist with high level member enquiries, resolutions and communication
  • Assist with launching new locations throughout Australia
  • Visit, work in and support stores as required
  • Operational troubleshooting / problem solving
  • Administrative duties