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FAQ

What brands do you take?

Rather than curating based on particular designers or labels, we look for unique pieces, quality fabrics, great construction, and details that pleasantly surprise. We accept items based on quality, longevity and what we see being purchased in store. We also consider the time of year, so our collections evolve through the seasons.

What happens if my items are not purchased?

Any unpurchased items must be collected by their pick-up date. It is important to keep track of this date because any items that remain on the floor beyond this time will become property of the store. We’ve introduced this due to the volume of garments, shoes and accessories that can be left behind.

Can I send you pictures of my items?

We are unable to accept any items based on images. Our sorting process takes place when you bring your collection of freshly washed items into one of our stores. It’s important for us to observe their construction and finer details up close. We’ve found that this is the most effective way to determine the quality and longevity of a piece.

I decided I no longer want to sell my item, can I get it back?

Yes. At any time during the seven-week period, you are welcome to come, find, and collect consigned items from the shop floor. If your items are not yet on the floor, give us a call and we’ll put them aside for you to retrieve.