Sign up to our newsletter to receive information on what we are taking and when new stores are opening.

FAQ

What happens to my consignment while stores temporarily closed?

Melbourne stores have been closed for a number of months due to government restrictions, here’s what you need to know about your consignment.

All consignments are paused
Your consignment has been paused and will resume on the day we reopen. This means your pieces will have a full seven weeks on the shop floor whilst we are open and trading.

Pick-up date
When we reopen you will receive an email update on your items. The ‘received date’ for each of your items is pushed forward by the number of days we have been closed. In this email you will be given a new ‘pick-up date’ noted next to every item. Please take note of this ‘pick-up date’ date and be sure to come into the store to pick up unsold pieces before this date.

Get in touch
If you haven’t received any emails from us or you would like assistance with your consignment please email your local store directly

Shopping and selling during the Covid-19 pandemic

Covid Information

We have carefully considered the health and safety of our customers and staff, introducing the following measures in store:

  • We have introduced a Covid Safe policy and training for our  team which is written in accordance with advice from government health authorities.
  • Screen guards at service counters
  • Plenty of available hand sanitiser
  • Physical distancing and capacity signage
  • Face masks must be worn at all times
    Regular cleaning and disinfecting throughout the day

To keep our community safe please assist staff by following all measures in place. If you are feeling unwell hold off on coming into stores.

Shopping

  • Visit the stores page for the latest store hours.
  • We are not currently accepting cash payment
  • Please follow all signage and physical distancing requirements when visiting the stores.

Selling

  • Freshly wash all items within 24 hours before dropping off, if items appear unclean we will not be able to sort or accept your drop.
  • Check the stores page for the lastest hours before planning a visit
  • Funds under $150 can now be collected via Eftpos paywave in store
  • Consignments that were paused during store closure have now resumed the seven-week period
  • If you’re unable to collect funds or pieces please email your local store directly, we will do what we can to assist you during this time

 

What brands do you take?

Rather than curating based on particular designers or labels, we look for unique pieces, quality fabrics, great construction, and details that pleasantly surprise. We accept items based on quality, longevity and what we see being purchased in store. We also consider the time of year, so our collections evolve through the seasons.

What happens if my items are not purchased?

Any unpurchased items must be collected by their pick-up date. It is important to keep track of this date because any items that remain on the floor beyond this time will become property of the store. We’ve introduced this due to the volume of garments, shoes and accessories that can be left behind.

Can I send you pictures of my items?

We are unable to accept any items based on images. Our sorting process takes place when you bring your collection of freshly washed items into one of our stores. It’s important for us to observe their construction and finer details up close. We’ve found that this is the most effective way to determine the quality and longevity of a piece.

I decided I no longer want to sell my item, can I get it back?

Yes. At any time during the seven-week period, you are welcome to come, find, and collect consigned items from the shop floor. If your items are not yet on the floor, give us a call and we’ll put them aside for you to retrieve.