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FAQ

What happens to my consignment when stores reopen?

Our Melbourne stores will reopen 28th July 2021. Your paused consignment will now resume.

Consignments

All members will receive an email with their updated pick up date. Please note this down carefully.

Payments

Whilst we’re closed you can request bank payments for balances over $100. Just reply to any ‘item sold’ email with your bsb and account number to request a transfer. Payments will be processed on Tuesdays. (We are also making exceptions for smaller balances, if you need your payment during lockdown).

Contact us

If you have any further questions please email your local store directly, we will do what we can to accommodate you at this time.

 

 

Keeping our community safe

Covid Information

We have carefully considered the health and safety of our customers and staff, introducing the following measures in store:

  • We have introduced a Covid Safe policy and training for our  team which is written in accordance with advice from government health authorities.
  • Use the QR code to check-in via Service Victoria’s app
  • Use hand sanitiser at all touch points in store including the entrance, counters and changing rooms
  • Maintain physical distancing and comply with capacity signage
  • Follow Victorian government guidelines for mandatory mask wearing
  • We are cashless, payments for consignment can be collected in store by eftpos paywave

Shopping

  • Visit the stores page for the latest store hours.
  • We are not currently accepting cash payment
  • Please follow all signage and physical distancing requirements when visiting the stores.

Selling

  • Freshly wash all items within 24 hours before dropping off, if items appear unclean we will not be able to sort or accept your drop.
  • Check the stores page for the lastest hours before planning a visit
  • Funds under $150 can now be collected via Eftpos paywave in store
  • Consignments that were paused during store closure have now resumed the seven-week period
  • If you’re unable to collect funds or pieces please email your local store directly, we will do what we can to assist you during this time

 

What brands do you take?

Rather than curating based on particular designers or labels, we look for unique pieces, quality fabrics, great construction, and details that pleasantly surprise. We accept items based on quality, longevity and what we see being purchased in store. We also consider the time of year, so our collections evolve through the seasons.

What happens if my items are not purchased?

Any unpurchased items must be collected by their pick-up date. It is important to keep track of this date because any items that remain on the floor beyond this time will become property of the store. We’ve introduced this due to the volume of garments, shoes and accessories that can be left behind.

Can I send you pictures of my items?

We are unable to accept any items based on images. Our sorting process takes place when you bring your collection of freshly washed items into one of our stores. It’s important for us to observe their construction and finer details up close. We’ve found that this is the most effective way to determine the quality and longevity of a piece.

I decided I no longer want to sell my item, can I get it back?

Yes. At any time during the seven-week period, you are welcome to come, find, and collect consigned items from the shop floor. If your items are not yet on the floor, give us a call and we’ll put them aside for you to retrieve.