Goodbyes respects your right to privacy. This Privacy Policy applies to the management of your personal information (PI) by or on behalf of Goodbyes Pty Ltd (ABN 13 600 041 263) (Goodbyes, we, us, our), including PI collected via goodbyes.com.au (Website).
Goodbyes provides retail clothing services. Our services include a curated resale experience for pre-loved clothing, shoes, and accessories from local and international designers. Our stores stock everything from vintage items to everyday staple pieces, and we operate on a consignment model.
We have created this Privacy Policy to demonstrate our commitment to the Privacy Act 1988 Cth (Privacy Act) and the Australian Privacy Principles (APPs) (together, the Australian Privacy Law). It sets out how we may collect, hold or disclose your PI.
1. What does PI mean?
PI is as defined under the Australian Privacy Law but generally includes information by which an individual can be identified, and information about an identified individual. Banking or credit card details will constitute PI only to the extent that an individual is identified in that information or can be identified by that information.
2. What PI do we collect?
We may collect and hold the following types of PI: your name, home address, phone number, email address, date of birth, IP address of the computer you are using information about the goods you have ordered or are supplying; information from enquiries you have made and communications between us. We may also collect and hold credit card information and bank account details as necessary for the provision of our goods and services and the purposes for which you provide them to us.
3. How we collect your PI
We collect your PI as part of us offering or providing our products or services. This includes when you provide your PI to us electronically or in person by visiting one of our stores, when you access our website, when you create an account with us, when you make an enquiry or request for services, and when we provide our services to you. Generally, we collect your PI directly from you, but we may receive PI from third parties if you have given consent to do so.
4. Why do we need your PI?
We only collect or hold your PI where it is reasonably necessary for our business functions or activities.
In particular, we need your PI to provide you with our products and/or services, which includes informing you (such as via direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, internal record-keeping, conducting trade promotions, and administering our relationship with you by responding to your enquiries (Main Purposes).
If you do not provide us with your personal information we may not be able to carry out or fulfil some or all of the Main Purposes.
5. How we use your PI
By submitting your PI to us, you consent to us using your PI for:
(a) the Main Purposes;
(b) any purpose related to one of the Main Purposes, and any purpose that could reasonably be expected at the time your PI was collected (Secondary Purpose);
(c) any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect your PI); and
(d) any other purpose required or authorised by law (including the Australian Privacy Law).
If you do not consent to our collection and use of your PI, we may not be able to carry out some or all of the Main Purposes, or provide you with products, services or information.
Secondary Purposes may include: providing you with or improving our products or services; sending you direct marketing about our products or services, deals and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our website or other contact points and helping you to complete an activity that you have chosen to undertake.
We may use certain non-personally-identifiable information (such as anonymous usage data, IP addresses, browser type etc.) to improve the quality and design of our website, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications. We may also disclose your PI to other businesses owned by us for use in the manners described above.
6. Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law).
In some instances, if you do not provide us with certain PI we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can begin or continue a relationship with you.
7. What disclosures will we make?
Generally speaking, we will disclose your PI for the Main Purposes. We may also disclose your PI for the Secondary Purposes, any purpose to which you otherwise consent (including as disclosed to you in any information collection statement at the point where we collect your PI) and any other purpose required or authorised by law (including the Australian Privacy Law).
We may disclose your PI to our partners, employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. PI is only supplied to a third party when it is required for the delivery of our services.
- We may from time to time need to disclose PI to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
- We may also use your PI to protect the copyright, trademarks, legal rights, property or safety of Goodbyes, www.goodbyes.com.au, its customers or third parties.
- Information that we collect may from time to time may be stored, processed in, or transferred between parties located in countries outside of Australia. We may store your PI in locations outside the direct control of Goodbyes, for instance, on servers or databases co-located with hosting providers.
- If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any PI and non-PI contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
- By providing us with PI, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your PI to third parties, we will request that the third party follow this Policy regarding handling your PI.
If you disclose PI to a third party, including a third party payment processing partner, a delivery partner, or any third party supplier of goods or services you may engage with in connection with our services or website, you do so at your own risk and subject to any privacy policy or terms of service that may govern the activity of the third party. This Privacy Policy will not apply to disclosures you make directly to third parties, even where disclosure occurs via our website or in-store, and – to the maximum extent permitted by law – we will not be liable for any breach of law or breach of privacy caused by or to the extent contributed to by such third parties.
8. Your PI is kept confidential and secure
We are committed to ensuring that the information you provide to us is secure. However, the transmission and exchange of information is carried out at your own risk. While we take all reasonable steps to prevent unauthorised access or disclosure, and we have put in place physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure, we cannot guarantee the security of any information that you transmit to us or receive from us.
We may hold PI in both hard copy and electronic forms or other recorded forms and will do so in secure systems accessible only to authorised personnel.
9. Do we use “cookies”?
When you visit our website(s), the server may attach a “cookie” to your computer’s memory. A “cookie” assists us to store information about how visitors to our website use our website and to make assumptions about what information may be of most interest to you. This information is generally not linked to your identity. We may use knowledge of your user experience to better understand what products or services may be of interest to you and to collect statistical information. We may also use cookies to store a user’s name and password on their computer for future visits to our website.
10. Using other sites
This site may contain links to other websites. Unless the other website is one of our sites, we are not responsible for the privacy practices of the owners of those websites. We recommend that you read the privacy policy of any website that asks you to provide your PI.
11. Changes to our Privacy Policy
We may need to change this Privacy Policy from time to time. When we do amend it, the changes will be effective immediately upon being made public on our website. We will use reasonable measures to notify you of any relevant changes to this privacy policy, but please be aware that it is your responsibility to review our Privacy Policy regularly and make sure you keep up to date with any changes.
12. Requests to delete PI or unsubscribe
See “contacting us” below for how to make an enquiry about what PI we hold about you or a request for deletion. You may unsubscribe from, or modify how and when you receive, direct marketing emails at any time by using the ‘unsubscribe’ functionality in any email you receive from us or by contacting us below. We will not send you direct marketing messages after you have unsubscribed but may still need to retain and to use your PI to contact you regarding active transactions or requests for services.
We will delete or destroy PI at your request, and otherwise as a matter of compliance, once it is no longer necessary for us to hold or use that PI for the purposes for which it was provided. We may, however, be unable to fulfil a request to delete or destroy PI where your request conflicts with our other obligations at law, including but not limited to our obligations as a dealer of second-hand goods.
As set out in our terms of service, by consigning your goods to us, you are required to provide information relating to the transaction of the goods, which may include details of identity, age, and ownership. PI will be collected, used, stored, and disclosed in accordance with this Privacy Policy. You will be required to present valid government-issued photo identification to our staff in store or by any other means as directed as proof of age and identity before we approve your consignment. If you cannot provide the required information or proof to us, we may refuse to accept or sell the goods on your behalf or to provide you with any other services.
We are required by law to retain records of all consignment transactions for a minimum period. We may hold such records perpetually. By entering into a consignment arrangement with us, you acknowledge that we may be unable to delete or destroy your personal information on request where it forms part of a record we are required by law to hold, and that we may be required by law to disclose records of the consignment transaction, including your identity, to law enforcement authorities.
13. Contacting us about privacy and accessing your PI
You can access your PI subject to certain limitation under the Australian Privacy Law. In most cases, a summary of your PI is available free of charge. We encourage you to contact us to update your PI to ensure that it is accurate, current, and complete. We will take reasonable steps to process your request. As a security measure, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australia Privacy Law.
If you have a question or want to make a complaint about how we handle your PI, please contact us using the details below. We will review all queries and complaints received and will respond to each query/complaint upon due consideration (which may require further information from you). We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your PI, you may contact the Office of the Australian Information Commissioner (OAIC) directly.
Contact information
We can be contacted via:
Mail: c/o Privacy Officer, Goodbyes Pty Ltd, Unit 109, 35 Johnston St, Collingwood, VIC, 3066
Email: hello@goodbyes.com.au
Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.
Last updated: August 2025