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Store Manager – Head of Team and Community experience

Goodbyes is a resale service that extends the lifespan of well-made garments, shoes and accessories.
We are looking for a motivated individual seeking a multifaceted role in a purpose driven and growing business. The role is full time and based in Brunswick.

What we offer:

  • The opportunity to work for a purpose-driven organisation
  • The opportunity to work within and build a community of like-minded individuals
  • To work in a fashion retail space that promotes a sustainable, environmentally friendly way to shop
  • Collaborative opportunities with our in-house Brand and Content Team
  • An annual opportunity allowance to put towards learning, skill development or volunteering within an area of your choice.
  • The chance to join our Social and Environmental Impact Development Team to help create and drive Diversity and Inclusion initiatives and enhance our commitment to saving the environment
  • Personal and career growth
  • Work-life balance
  • The chance to be a part of a fun and caring team that support each other

As Store Manager you are responsible for representing the Goodbyes values and upholding the Goodbyes policies and procedures in your store and across your team. 

Your areas of responsibility will include:


  • Effective overall operation of the store
  • Store Duties: housekeeping, merchandising, shop floor duties, theft prevention
  • Administration: emails, banking, member resolution
  • Open and Close cash reconciliation
  • Reporting
  • Meeting KPIs and increasing overall efficiency of operations across your team
  • Overall store and back-room presentation/upkeep
  • Order store supplies and contact service providers as required
  • Rostering

Leadership and support

  • Leadership: Delegation, motivation, providing constructive feedback and guidance
  • Demonstrating leadership qualities: initiative, organisation and time management
  • Effective action and accountability
  • Liaising with upper management and directors as required
  • Participating in bi-monthly management team meetings
  • Driving content creation for social channels within your team

Training and development

  • Overseeing training and development of your team in all areas of the store
  • Assisting the with training and development of your team in the pricing role
  • Conducting employee inductions, training and performance reviews and performance management

Quality control and pricing

  • Supporting the Assistant Manager to ensure pricing and quality control KPIs are met
  • Assisting with quality control through training, journals and on the spot feedback to team
  • Following and implementing best practice of sorting and pricing policies and procedures

Service and experience

  • Communication: Fostering, training and providing clear and concise communication of Goodbyes service and terms
  • Management of member and customer relations and enquiries
  • Customer Service: Fostering, training and providing exceptional customer service
  • High level resolution of member enquiries
  • Working with Head of Retail and Operations to monitor and respond to and encourage positive google reviews

Community engagement

  • Seeking out opportunities for Goodbyes to participate and collaborate with the local community (organisations, members, customers, team, events)
  • Attending industry or community aligned events

Employee health, safety and well-being

  • Fostering a safe, fair and inclusive work environment
  • Encouraging open communication, honesty and transparency at all times
  • Ensuring staff read, understand and comply with company policies and procedures
  • Conducting performance management to inspire constant growth and development
  • Maintaining integrity and acting in the best interest of our members
  • Maintaining integrity and acting in the best interest of the company
  • Leading by example

You will work closely with the Assistant Manager, Retail and Operations Manager and upper management.
Feedback will constantly be provided to you regarding team and store performance to ensure business objectives are being met and to assist you in fulfilling your role.

Please apply below, we look forward to hearing from you.