Step into a role where you lead, grow, and help make secondhand the first choice.

As 3IC, you support the Store Manager and 2IC across key areas, lead daily operations in their absence, are a pricing expert, and help the team stay focused and perform at their best.

You’ll be responsible for:

Pricing Expert

• Hit daily pricing targets with consistency, quality and pace
• Collaborate with the management team to identify coaching opportunities and share feedback
• Support teammates to meet their pricing as required

Leadership & Team Performance 

• Drive team performance and growth, aligned with store KPIs
• Set the pace, assign zones, and lead with consistent communication
• Ground the team in our values, maintaining proactive energy and focus
• Engage in performance discussions, on-the-spot feedback, follow-up coaching, and journals
• Support training and skill development across the team

Customer Service & Shop Floor 

• Deliver warm, values-aligned service in every interaction
• Maintain a clean, safe, and well-presented shop floor at all times
• Step in confidently to resolve basic customer or member questions and issues
• Role model service excellence and support a positive, collaborative team environment
• Carries out floor duties with focus - monitoring fitting rooms, maintaining tidiness, and putting out stock efficiently.

Admin & reporting

• Complete admin and reporting as required, accurately and on time, to support smooth store operations.

Selection

• Follows selection criteria, checks authenticity, signs up new members, and returns non-selected items with care

Policy & Safety

• Maintain high standards for floor and back-of-house presentation
• Stay alert and responsive to WHS risks, theft activity, and team wellbeing concerns
• Uphold and promote store policies and procedures, ensuring the team consistently follows best practices to maintain a safe workplace

Culture & Values - You are a role model for our values:

• Growth is Power – You actively seek, apply, and share feedback to grow your skills and lift the team
• Meaningful Interactions – You create genuine, intentional moments with customers and teammates—every interaction counts
• Second to None – You take pride in delivering exceptional, consistent outcomes—never settling for “good enough”
• Own Your Impact – You take full responsibility for your attitude, actions, and follow-through—every day, every shift

Leadership support

• Support team management in other management team duties and responsibilities as required

Why join Goodbyes?

• Build a growth mindset and develop skills you’ll carry forward into your career.
• We’re growing - join us as we take secondhand to new places and help shape what the future of resale looks like.
• Join a team where values shape how we show up.

Probation period

This role includes a 3-6 month probation -  a chance to settle in, build confidence, and see if the role’s the right fit for you. It also gives us time to confirm it’s a good match on our side. You’ll receive regular feedback and support, with clear milestones to guide your growth.

We take a no-surprises approach, so expect ongoing, on-the-spot feedback throughout this period.

Location: Braddon | Part-time

Retail Level: 4 | Penalty Rates: Weekends & public holidays | Leave: As per Fair Work Act, with 17.5% leave loading